Hello. Just wanted to thank you again for the great experience we had selling our house. My brother just emailed me: they closed on a house in Michigan, and were really excited to move in. They were living in a two bedroom house with three kids, so they were way past time to move. But after closing, they went to their new house and found that they driveway wasn't cleared (Michigan has been buried in snow recently), so much so that my brother could barely even figure out where he was supposed to shovel. And when they got into the house, the water hadn't been turned out. They called their agent, who basically told them everything after closing is their problem. Whether my brother or the agent should have been the one to make sure everything was set to move in after closing, I'm not sure; but he definitely wasn't impressed with how the agent treated him.
So that made me all the more grateful for your service: everything from the very big (being flexible with the selling commission, which made it possible to even list our home for a manageable price) to the little (sending the temperature sensor and Christmas cookies after closing). If any potential client of yours wants a reference, please send them our way.